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IreneS
Oct 24, 2013

New laptop with windows8 stuck on updates

I have tried unplugging the laptop but every time I turn it back on to try and control and change the updates it wont allow me... the computer keeps turning back on trying to finish the updates. Any ideas how to get past that please?

jimlynch
10/25/2013
How To Recover From a Frozen Windows Update Installation
What To Do When Your Computer Gets Stuck Installing a Windows Update

http://pcsupport.about.com/od/findbysymptom/a/windows-update-frozen.htm

"Most of the time, Windows Update does its job with little attention from us. While we might check and install updates manually from time to time, most Windows computers are configured to apply important updates automatically, usually the night of Patch Tuesday.

Sometimes however, when the patch, or maybe even service pack, is being installed during shutdown or startup, the update installation stops - freezes, locks up, hangs, clocks, whatever you want to call it."
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IreneS
10/24/2013

Thank you.... I'm not sure how to run the windows restorer since it wont let me get to anywhere.. maybe I should take it back to the store since it is farily new.

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blackdog
10/24/2013

I would try running the Windows 8 Update Troubleshooter. If that doesn’t work, you might have to try a system restore. Good luck, I hope the troubleshooter fixes the issue. 

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