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Make sure that you use a blank sheet of paper for printer cartridge alignment. I have seen people attempt to reuse old paper for this, and it can cause the printer to misalign the cartridges. Also, go into your printer’s menu, I don’t remember on that OfficeJet whether you press menu or setup on the front of the printer, but then go into tools or maintenance menu and perform a print cartridge cleaning. The retry the process and see if it works properly. If it doesn’t, there may be an actual problem with the printer.