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kreiley
Jun 05, 2013

Can callers tell the difference if you are using a VoIP system?

We are considering switching to a VoIP telephone system, but I have some concerns about voice call quality. I was wondering if anyone who had made the switch could tell me if they or their callers notice the difference between VoIP calls and those over traditional PBX? Thanks.

jimlynch
06/16/2013
I think it very much depends on the VoIP system you use or they use. Some will be better than others, so it's quite a variable.
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landon
06/06/2013

Depends. I’ve used two VoIP systems where I could tell a BIG difference. Not all the time, admittedly, but at times there would be a noticeable echo or delay, and sometimes there was clipping. This could be very annoying. I don’t think the problem was VoIP really, I think the problem was an inadequate network with either insufficient bandwidth or high latency. I’ve also used a VoIP system that was crystal clear and could have been the poster child for VoIP being awesome. That system was at a business owned by an acquaintance of mine that I’ve known for a long time, and is the kind of guy that disassembled the entire front suspension on an old Saab because a rubber bushing was making an occasional squeak, so I’m pretty sure he made certain that he had the network to support VoIP before making the switch. 

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