IDG Answers is a community of experts who are passionate about technology. Ask a question or answer one below.
I definitely agree with Mr. Nerney. When you make contact with a sales representative, you can assess the quality of service by how well the individual attempts to uncover your communication needs. If they’re merely offering figures for the various plans they provide, it would be best to look elsewhere.
Though price isn’t the only piece of the puzzle, it is a good starting point for most people. You wouldn’t want to purchase a service that is financially burdening, even if it meets all your criteria. This site’s pricing tool is a good way to compare several different providers, from a price standpoint. When you find a price that comfortably fits your budget, contact a few providers around your range to select the service that will best suit your business.
There indeed are many VoIP services, especially for small businesses, and trying to choose one can be overwhelming. This article covers questions to ask if you're considering VoIP.
"Ask potential vendors about VoIP features and services that can help your business. What will your new system support that your existing system can’t handle? Is there anything you do now that a VoIP system won’t support? What kind of cost savings can you expect?"
So that should determine your needs and whether VoIP generally would meet them. As for choosing a specific vendor:
"The best VoIP vendors will want to have a strategic conversation with you about how your company uses phone lines to support its business. Be ready to answer questions to help them hone in on your needs."
Bottom line: A good VoIP vendor will want to make sure it understands your business needs, rather than just try to hard-sell you.