Nov 08, 2012

What are your KPIs?

What KPIs are you paying the most attention to in your IT organization? Top 5 will do. Thanks!

Here's a good article on performance indicators that you might find interesting.

Performance indicator

"A performance indicator or key performance indicator (KPI) is industry jargon for a type of performance measurement.[1] KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals,[2] but often success is simply the repeated achievement of some level of operational goal (for example, zero defects, 10/10 customer satisfaction, etc.).

Accordingly, choosing the right KPIs is reliant upon having a good understanding of what is important to the organization. 'What is important' often depends on the department measuring the performance - the KPIs useful to finance will be quite different than the KPIs assigned to sales, for example. Because of the need to develop a good understanding of what is important, performance indicator selection is often closely associated with the use of various techniques to assess the present state of the business, and its key activities.

These assessments often lead to the identification of potential improvements; and as a consequence, performance indicators are routinely associated with 'performance improvement' initiatives. A very common way for choosing KPIs is to apply a management framework such as the balanced scorecard."

1. Downtime/Uptime.

2. Customer satisfaction.

3. Compliance and Risks.

4. Cost and Benefits.

5. Employee Satisfaction.


I personally would like to add Krispy Kreme donut availability on Mondays, but I suppose that is rolled into number 5. 

Answer this