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You need to have the latest iTunes update to the latest version of 10.5.1. After reboot, connect to your laptop and iTunes should have a pop up window that tells you there is an update for your phone. Close that and check your device on iTunes. There should be an OS update available to you there. I think that should work, if not, I guess I would go to the mall, get an Orange Julius and ask one of those helpful lads/lasses at the nearest Apple store.