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print spool keeps stopping fix
or docs disappearing from queue
go to printer and devices
right click on printer
select printer preferences
go to tab, advanced
select more options
under appearance mode
unclick show printer status window
click never show printer status window or printivity tips
printer will now work
I experienced a similar issue a year or so ago. It sounds like you need to add the printer as a local printer. Just go into you "Devices and Printers" folder, choose add printer, and add local printer.
I'm sure it goes without saying, but as the other poster suggested, make sure that you have downloaded the up to date drivers from the printer manufacturer.