Nov 22, 2016

How to fix Asus PC with black screen and only mouse pointer visible after factory reset?

I own a asus x555ub windows 10, Did a factory reset and all went well tell after the "just a moment screen" all I get is a black screen with a mouse pointer on it, I tried safe mode and samething. Very frustrating. Does anyone have any ideas i can try??
Best answer
11/23/2016
I've seen where a couple of reboots fixes the problem, and the Windows setup actually finishes. If not, try last good known configuration from the advanced boot up options, maybe even a restore point (depending on the reason you reset the laptop) if one is available. After that I would go ahead with doing a full OS reinstall.
1 week ago
The fresh install work. Apparently the explorer.exe was corrupted, had a bad recovery iso. Works great now. Even better actually cause fresh install got rid of all the junk software that came with the laptop.
Best answer
11/23/2016
I've seen where a couple of reboots fixes the problem, and the Windows setup actually finishes. If not, try last good known configuration from the advanced boot up options, maybe even a restore point (depending on the reason you reset the laptop) if one is available. After that I would go ahead with doing a full OS reinstall.
1 week ago
Thank you for your answer. Reinstalling os worked.
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