May 16, 2016

How to restart iPhone that has black screen and will not turn on?

My wife’s iPhone 6 won’t start up today for some reason. It’s plugged in, so it’s not a discharged battery. I'm an Android user and I not really familiar with iOS. What troubleshooting steps should I follow?
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Try to force restart the phone. Press and hold the power sleep button (top or side) and the Home bottom (round, below the screen) together for about 10 seconds. Release the buttons once you see an Apple symbol. If that doesn’t work try connecting the phone to connecting it to a pc, launching iTunes and force restarting it. Keep in mind that if you are prompted for a restore, this will erase all the data from the phone. If you have a backup you can then restore the data from there. If those suggestions don’t work you can contact Apple support or bring the phone to the Apple store and they’ll take a look at it.
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