Aug 26, 2015

How much on-going technical support is required for a cloud solution?

What are the critical, must-have support features, and how much is enough?
One of the not-so-secrets of cloud computing is the level of support that you need doesn't necessarily match up with what is offered by each cloud provider. And you may not know what you actually need until you are in the weeds with your cloud deployment and get stuck on a particular implementation point. Here is where two services, Cloudorado and PlanForCloud really shine.

For PlanForCloud, you click on the support comparison tab and can get details about the support plans that each of its six covered clouds offers. It goes into some rather explicit details about these plans.

For example, it might make sense to purchase a more expensive and thorough support contract if you have multiple developers that are building some complex installations. Or to knock things down to a cheaper plan if you have the kind of folks that don't need as much handholding.

For each cloud, you can view in a simple table whether the cloud vendor has a trouble ticket system, accepts email and phone queries, what is the promised response time, and the ultimate cost of the support plan offered. If you need more details, you can pay PlanForCloud for one of their custom reports.

For Cloudorado, the details aren't as specific, but you can at least narrow down the field in terms of support offerings. You have several checkboxes on the main cloud providers' comparison page that you can specify for parameters such as response time, forums, and phone support. It will display the clouds that match those particulars: for example, 11 of its clouds offer both phone and chat support.

Opportunities: Varies, depending on your hand-holding needs and how much experience you have with using your particular provider.

Potential savings: Varies, but several hundred dollars a month can be cut from your bill with this option.

Excerpted from:
A tip from: 5 ways to save money on your cloud costs
it greatly depends on the type of solution you are looking to utilize as well as the provider. Practically all cloud solutions have their own support, but you usually need a liaison between the provider and the users/company. From my experience this can require quite a bit of time to troubleshoot, test and provide feedback to the provider. Also the local part is on your it as well. think of a machine that can't load the browser that connects to the cloud solution you utilize,
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