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We're using Intachange and it's a little complex for non-IT people. But for managing difficult changes with lots of interdependencies, it's a critical part of successful change management.
Just dig the screenshot:
If your company has never implemented a change control process, you will want to make certain that all the department leaders are onboard to learn the importance of IT Lifecycle Management. There are courses one can take, but just the Foundations course is useful to even non-IT entities which have to rely on IT to help them to migrate from old versions to new versions. You can learn a lot about IT Service Management from this site, or from the books and certification exams they sell. Do not underestimate the power of training, because it's also a team-building exercise which can encourage the communication required to make the change management function successful.