How to resolve problem opening .pst file in Office 2003?
I have a client that copied his .pst files from his C:\Documents and Settings\User Name\Local Settings\Application Data\Microsoft\Outlook\ folder, burned it to a DVD, and then deleted the files on his C: drive. Now we cannot restore the files back to his computer using Import and Export or File>Open>Outlook Data File in Outlook 2003. The error message is either "Access is denied" or "The .pst file is not a personal folders file". After I coped the file back to his desktop, I checked the attributes of the .pst file and "Archive" is the only flag that is set. I have tried the scanpst.exe utility but it says "The repair tool does not recognize the file, and no information could be recovered". Also, this file was copied from a machine running XP Pro and Office 2003. Any ideas?? This data is critical to the client.
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