"I like email, because it’s permanent. When someone tells me something over email, it stays on record: I can look it up when I need it, and there can never be any confusion about what was said. With phone calls, not so. Have you ever forgotten important directions given to you over the phone? Or has a company ever reneged on its promise to you, and you were left with no way to prove that a service representative did indeed make that promise?
That’s when call recording becomes indispensable. Of course, if you have to remember to record every call, chances are you’re going to forget to record that one call that really matters. So, not just call recording, but automatic call recording – that’s what you need."