Aug 16, 2011

How can I integrate Outlook with Social Media?

Is there a way for us to integrate Outlook messaging with Social Media? This would allow our reps to not think of Social Media as a whole 'nother thing, but rather to see it as an integrated part of the way we communicate with our customers.

Here's a helpful article that covers add-ins to Outlook for social media networking. These include Facebook, Twitter and LinkedIn, as well as a few others.

Microsoft Outlook Add-ins for Social Networking

Panterra Networks has a UC package called WorldSmart Communicator. It ties together all your messaging from a single interface: Outlook, Facebook, Twitter, LinkedIn, as well as voice and chat support. It's pretty sweet.

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