Jan 19, 2015

How to use a fingerprint reader after upgrading from Windows 7 to Windows 8?

After I (finally) upgraded from Windows 7 to Windows 8, my fingerprint reader is not working on my Lenovo laptop. What should I do to troubleshoot/get it working again? It worked fine before for years until the upgrade.
I think Number6 has this covered, but here's a link to the Windows 8 support site in case you need it:

It sounds like you are missing the proper driver. Open the search charm and choose Device Manager, then select “biometric devices” to see if there is a fingerprint scanner listed. If it isn’t, there could be a hardware issue, although this seems unlikely since it was working before.

You didn’t mention what kind of PC you are using. I didn’t look up all of the manufacturers, but here is a link for updating fingerprint readers on HP machines. You should be able to find something similar on other manufacturers’ website, if it isn’t an HP.
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