Nov 27, 2014

How to fix unresponsive Windows Phone screen?

my windows phone screen is unresponsive.
12/01/2014
Michael Connell has a good answer, but here's a link to the Windows Phone support page in case you need additional resources:

http://www.windowsphone.com/en-US/how-to/wp-support
11/28/2014
Try a soft reset. Hold down the power and volume down button for about 15 seconds and it should restart.
You might also want to check for any updates. Go to the App List, tap SETTINGS>PHONE UPDATE, then select “check for updates.”
http://www.windowsphone.com/en-US/how-to/wp8/phones-and-hardware/restart-my-phone
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