Nov 24, 2014

How to fix laptop problem - stops at HP logo screen when booting?

Hello,

I have been having problems with my laptop at start up, HP-PAVILION G7 (AMD-A6) . Some times when I switch on the laptop, it stops near HP logo, and doesn't go forward than that.

I off the laptop using power button, then comes diagnostic centre for HP, and then I select for EXIT and OPEN WIN 8.1, only then the Laptop get started.

Please help me with this issue.

Thank you,

Akshay Jain
11/27/2014
You should run some diagnostics to see if you can narrow down the problem. I’ve experienced something similar to what you are describing before when I had a failing hard drive. When you say “diagnostic centre” do you mean the HP Support Assistant or the PC Hardware Diagnostics UEFI? Support Assistant is more basic but may be able to identify an issue.

Check this page from HP support to see how to run diagnostics using Support Center and install and run UEFI. This should give you a better idea of whether you are dealing with a hardware issue or not.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03463381#N1112
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