Oct 23, 2014

What are the top options for a cloud-based help desk software?

I have a mid-sized financial business - 200+ employees. What are the best options for a cloud-based help desk solution? And what are some of the pros and cons that I should consider?
Review sites like getapp can help in comparison of the different features in help desk software like zendesk, happyfox, kayako..

Features required for the your business along with hands on trial on the app, can be used to determine which is most practical help desk software suiting your needs.
Tom’s Hardware had a good article on SaaS help desk solutions earlier this year. http://www.tomsitpro.com/articles/saas-help-desk-solutions,2-704.html

At the very least, you are going to want to make sure that any solution you choose has support for filtering, sorting and ticket assignments. I would also make sure that there are flexible automation rules that you can use to make ticket support easier and more efficient.
Answer this