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Aug 27, 2014

How to fix black screen after Windows 8.1 update?

A friend of mine got a new Windows 8 laptop, which he then wanted to update to Windows 8.1. After the update, he only gets a black screen on boot. He can see and move the mouse pointer, but do nothing else. Any ideas on how to get his laptop functioning again?

h
Best answer
08/29/2014

It is usually caused by an AMD display adapter driver. Once you delete that driver, it will probably be ok. Here are the complete instructions from Lenovo: 

 

1. At the black screen, press and hold the power button until the system powers off.  This typically takes 5-8 seconds.

2. With the system still powered off, press and hold the Shift and F8 keys.

3. While still holding Shift and F8, press and release the Power button.  Continue to hold Shift and F8.

4. The Lenovo logo should appear on the screen followed by Please Wait.  Release Shift and F8 at this time.

5. The Recovery screen should appear.  If only a blank screen appears and not the Recovery screen, retry steps 1-5.

6. From the Recovery screen, click on See advanced repair options.

7. Click on Troubleshoot.

8. Click on Advanced Options.

9. Click on Startup Settings.

10. Click on Restart.

11. The PC will now reboot to the Startup Settings screen.

12. Press 4 to Enable Safe Mode as prompted.

13. The PC will now boot to Safe Mode.

14. Enter your user name and password as prompted to log into Safe Mode.

15. Open the Start screen.

16. Type “devmgmt.msc” and press Enter to start Device Manager.

17. Double-click on Display Adapters to expand the Display Adapters category.

18. Right-click on the specific AMD Radeon HD device and choose Uninstall from the menu.

19. At the Confirm Device Uninstal prompt, check the box Delete the driver software for this device and then click on OK.

20, Restart the PC.

21. The PC will now boot to Windows normally.

22. Enter your user name and password as prompted to log into your PC.

23. Make sure your internet connection is working and then run Windows Update.  Choose to install all available updates.

24. The PC should now be functioning normally.

Source: http://support.lenovo.com/us/en/documents/ht079944 

09/05/2014
Looks like you have a great answer already, but here's a link to the Windows support site in case you need it later on:

http://windows.microsoft.com/en-us/windows/support#1TC=windows-8
h
Best answer
08/29/2014

It is usually caused by an AMD display adapter driver. Once you delete that driver, it will probably be ok. Here are the complete instructions from Lenovo: 

 

1. At the black screen, press and hold the power button until the system powers off.  This typically takes 5-8 seconds.

2. With the system still powered off, press and hold the Shift and F8 keys.

3. While still holding Shift and F8, press and release the Power button.  Continue to hold Shift and F8.

4. The Lenovo logo should appear on the screen followed by Please Wait.  Release Shift and F8 at this time.

5. The Recovery screen should appear.  If only a blank screen appears and not the Recovery screen, retry steps 1-5.

6. From the Recovery screen, click on See advanced repair options.

7. Click on Troubleshoot.

8. Click on Advanced Options.

9. Click on Startup Settings.

10. Click on Restart.

11. The PC will now reboot to the Startup Settings screen.

12. Press 4 to Enable Safe Mode as prompted.

13. The PC will now boot to Safe Mode.

14. Enter your user name and password as prompted to log into Safe Mode.

15. Open the Start screen.

16. Type “devmgmt.msc” and press Enter to start Device Manager.

17. Double-click on Display Adapters to expand the Display Adapters category.

18. Right-click on the specific AMD Radeon HD device and choose Uninstall from the menu.

19. At the Confirm Device Uninstal prompt, check the box Delete the driver software for this device and then click on OK.

20, Restart the PC.

21. The PC will now boot to Windows normally.

22. Enter your user name and password as prompted to log into your PC.

23. Make sure your internet connection is working and then run Windows Update.  Choose to install all available updates.

24. The PC should now be functioning normally.

Source: http://support.lenovo.com/us/en/documents/ht079944 

02/14/2015
Does this apply to samsung laptoo?
02/16/2015
It depends. I'm not sure that all Samsung laptops use AMD GPUs. It should generally be the same though, as long as the OS is the same.
03/04/2015
Hey, thanks a lot. I had given up hope. But now I have successfully completed till running windows update.
Just one question, do I need to install AMD graphics drivers also after Windows Update?
Answer this