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I’d say the the Adobe Creative Cloud outage makes the point that the cloud is not appropriate for mission critical applications. However, it is cheaper for companies like Adobe, lets them make more money over time using a subscription based model, and they can control piracy in a way that was impossible with software on physical media. So it is all wins for companies locking you into a cloud only application, but it leaves customers in a lurch when something goes wrong. How many thousands of work hours were lost because of the Adobe CC outage? I don’t know, but I’m sure it was a lot.